Category Index

General (5) Membership (9) Auctions (3)
Xchanging (Selling) (8) Grabbing (Buying) (7) End of Auction (Xchanger) (5)
End of Auction (Grabber) (6) Relisting (2) Searching (2)
Categories (3) Technical Difficulties (3)  

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03
Sep
How do I leave feedback?

Question TypeIcon Question Type: How To
QuestionIcon Question: How do I leave feedback?
AnswerIcon Answer: Feedback helps build a safe marketplace so people know who they can trust when grabbing and xchanging on SizeXchange.

First you must be logged in.

When an Xchanger wants to leave feedback for a Grabber choose Xchanged Items from the menu on the right. Click on the Give Feedback button. Choose Happy, Neutral or Sad and leave a comment in the box below.

When a Grabber wants to leave feedback for an Xchanger choose My Grabs from the menu on the right. Click on the Give Feedback button. Choose Happy, Neutral or Sad and leave a comment in the box below.
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Thursday, 03 September 2009
Votes: 1
Comments: 0
Hits: 325
Modified: 03 Sep 2009

22
Nov
What happens after my item has been 'Grabbed'

Question TypeIcon Question Type: General Enquiries
QuestionIcon Question: What happens after my item has been 'Grabbed'?
AnswerIcon Answer: At the completion of an transaction, you will receive an automatic notification stating: the buyer's email, if your reserve was met, and all information required to close the sale.

If the reserve has been met, the committed points, of the highest bidder, transfer automatically into your account.

You are responsible to take all courtesy steps to ensure good relations with the buyer. Prompt communication between buyer and seller is highly recommended, usually within 3 days of the transaction's close date.

In the case of no successful bids, or should something go wrong with the highest bidder, please refer to the tools and mechanisms available for solving such problems or re-listing an item for exchange later in these FAQS.
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Saturday, 22 November 2008
Votes: 0
Comments: 0
Hits: 102
Modified: 07 Dec 2008

22
Nov
What happens in the event that my 'Grabber' won't pay

Question TypeIcon Question Type: General Enquiries
QuestionIcon Question: What happens in the event that my 'Grabber' wont pay
AnswerIcon Answer: Firstly, make sure you have made contact with them within the first 4 days of transaction close date and have sent at least on payment reminder after 5 days but no more than 30 days from the date of the Xchange close.

Once these steps have been taken you can then email a Non-Payment Complaint to disputes@sizexchange.com. This can be done anywhere between 7 and 45 days after the end of an transaction.

Be sure to include your user name, the defaulting bidders user name, and all the relevant details of your correspondence with them.

Once we have received the complaint we will then issue a warning to the bidder in default. Once 3 of these warnings are received the bidder can face temporary suspension or permanent banning from the Xchange site.

However, if the bidder in default does pay after a complaint is filed, it is important that you notify our disputes team for us to cancel the warning/s.
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Saturday, 22 November 2008
Votes: 0
Comments: 0
Hits: 105
Modified: 27 Nov 2008

22
Nov
When you contact your buyer

Question TypeIcon Question Type: General Enquiries
QuestionIcon Question: When you contact your buyer?
AnswerIcon Answer: It is important to cover the following:

Ask the buyer for:
The address to ship the item

Inform the buyer:
Shipping costs & method of shipping
Expected arrival
Payment options accepted
The total price & Tax (if applicable)
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Saturday, 22 November 2008
Votes: 0
Comments: 0
Hits: 102
Modified: 22 Nov 2008

22
Nov
What if I can't reach my 'Grabber'

Question TypeIcon Question Type: General Enquiries
QuestionIcon Question: What if I can't reach my 'Grabber'?
AnswerIcon Answer: There could be any number of legitimate reasons why your Grabber has been
unable to respond to your emails (i.e. emergencies, illnesses, or
computer problems). If your Grabber has a record of consistent positive
feedback, be patient. Chances are, they may simply be delayed due to
unavoidable circumstances. However, if you still don't hear from them
you have the option of requesting their phone number, by emailing disputes@sizexchange.com, which may help facilitate the communication process.
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Saturday, 22 November 2008
Votes: 0
Comments: 0
Hits: 122
Modified: 22 Nov 2008